Connected

How can we help?

1. What is real-time location sharing?

Connected keeps you connected with people in your circle, you can see each other’s live location on the app’s private map that is only visible to you and your circle.

2. Can Connected run on my phone?

Connected can be installed on:

  • Android phones running Lollipop and up.
  • iPhones (Coming Soon) running iOS 12.3 or newer.

Connected doesn’t support tablets, iPads, or smart watches, running it on those devices may result in the app not running as it’s supposed to, or not run at all.

3. Is Connected free?

Connected grants you a free trial on your first created circle. After the trial ends, the circle will be locked. All circle members will not be able to send or recieve any data until someone in that circle purchases a subscription.

4. How do I create a circle?

On the main map screen, tap the circle switcher, located at the top, then select Create circle. Enter your new circle’s info, then tap the blue button to create it.

5. How do I join a circle?

Ask someone inside the circle you want to join to send you an invite code or link. Using an invite link is the easier option as you only have to open the link. If you receive an invite code, you have to open the app, go to the main map screen if you aren't there already, tap the circle switcher located at the top, then tap Join circle. Now enter the invite code you recieved to join the circle.

6. How do I invite people into my circle?

In the main map screen, tap on the circle switcher, located at the top, select the circle you want to invite people into, or maybe create a new one if you wish. After you choose your circle tap on the Plus button at the bottom of the screen, and you’ll see an invite button appear inside a blue menu, you can share the code or send a link to the people you want join your circle.

7. How do I view the people inside my circle?

On the main map screen, tap the circle switcher, located at the top, then select your circle. Now, pull up the bottom sheet to see your current circle's memebers.

Another way is to head to Settings, then under Circles tap your circle's name, the following screen lists your circle members.

8. How many people can I add to my circle?

There is currently no limit to how many members you can have in a single circle.

9. How do I add a place?

To add a place to your circle, tap the blue plus icon in the middle of the bottom bar, then tap Add place.

You can then choose the location of this place, assign it a custom name and icon, and change the radius of the area it covers.

You can also, create a place by going to the Places screen, and tapping the New button, or you can tap and hold anywhere on the map in the main screen, then tap Add place in the popup dialog that appears.

10. What is history?

In the history screen, you can take a look at the walks, drives, and places that your circle members frequent. History is stored for up to 30 days in premium circles.

11. How can I view my history?

In the history screen, tap the details button located at the top of your screen, or tap the row that says You, both will let you view your own history for up to 30 days in premium circles.

12. How can I view someone’s history?

To view the history of another circle member, go to the history screen, and tap on any person in the list.

13. What are drive reports?

Weekly drive reports allow you to see a summary of the week's drives. They provide information about:

  • The distance you covered throughout the week.
  • The number of drives you made.
  • Your top speed in the whole week.
  • The number of times you could’ve potentially gotten a driving ticket.
  • How many times you rapidly accelerated.
  • Phone usages while driving.
  • Harsh brakes.
  • The number of times you exceeded the speed of 50 miles per hour (80 km/h)

14. What does the premium subscription offer?

With a premium subscription you gain the ability to:

  • View your travel history, and the history of your circle members for the past 30 days.
  • View the drive reports of all of your circle members.
  • Save up to 50x more locations as places to get notified when circle members enter or leave them.
  • Ring lost phones of other circle members.
  • Send more alert requests.

15. Do my circle members get the premium subscription if I purchased a subscription?

In a circle, only one member can subscribe, the subscription will make the circle premium with all the premium features available to all the users inside that circle.

16. I purchased a subscription, do I get premium features on all my circles?

A subscription is a circle related purchase, one subscription can only make one circle premium for all the members inside it. However, a subscription can be moved to another circle which will turn the previous circle into a normal one.

17. How do I move a subscription to another circle?

Delete a circle that has a subscription, then close and reopen the app, you’ll be prompted with a dialog to choose which circle you want to link your subscription with.

18. I purchased a premium plan, why can’t I access premium features?

If you purchased a premium plan but can not access premium features, make sure you have selected the correct circle for which you purchased the plan. Tap the circle switcher located at the top of the map screen, and look for a group with a blue crown to its left.

If there aren't any, then it might be that you have left the group. Try asking another group member to invite you back in.

Also, please make sure that you have not logged in with a different account that does not have the premium circle

If these steps did not help you, contact our support team.

19. How do I change the admins of my group?

Head to Settings, then under Circles tap your circle's name, then tap the manage members button icon next to Circle Participants, a new screen will appear, in which you can promote members into admins, or demote admins into normal members.

If you don't see the the member settings button next to Circle Participants, then you are not an admin or owner of this circle, and thus, you can not change its admins.

20. How do I enable or disable notifications for a place?

Go to the places screen, tap on the place whose notifications you want to change. You can now choose whether to enable or disable notifications for that place completely, or for individual users.

21. How do I enable or disable notifications from a specific person?

In the main screen, pull up the drawer, tap the person whose notification settings you want to edit, then tap the rightmost person-with-a-gear icon. You can now choose what kind of notifications you want enabled or disabled for that user.

22. Why am I not receiving notifications (Android Devices Only)?

Note: Google Play Services is needed to receive notifications on Android. Make sure your device is supported.

Sometimes your system settings interfere with notification delivery. If you’re not receiving notifications, give these steps a try.

  1. Step 1: Restart your phone
    Sometimes notification trouble can be fixed by restarting your device.
  2. Step 2: Turn off Battery Saver Sometimes, battery saving and performance optimization apps may prevent Connected from getting notifications, if you’re using such apps, try disabling them or whitelisting Connected.
  3. Step 3: Check settings for Google Play services Open the Settings app on your Android device. Click Application manager, then locate Google Play Services. Make sure Show notifications is checked.

Troubleshooting

If steps 1 to 3 didn’t work for you, check the list of devices in the following pages and follow their instructions to enable notifications for your device.

Asus Zenfone (Android 7.0)
Step 1: Ensure that Connected is set to auto-start

From the app drawer, tap Settings. Tap Power Management. Select Auto-start Manager. Find Connected and ensure it's enabled.

Step 2: List Connected as a protected app

From the app drawer, tap Mobile Manager. Tap Boost. Tap Enable Super Boost, then select Protected app list. Verify that Connected is on the list.

Asus Zenfone 2

Make sure that Connected is allowed to begin on startup from your Auto-start manager: From the app drawer, tap Apps. Tap Auto-start manager. Toggle Connected to Allow.

Huawei Honor 6
Step 1: List Connected as a protected app
  1. From the app drawer, tap Settings.
  2. Tap Power Saving.
  3. Tap Protected apps.
  4. Toggle Connected to enable.
Step 2: Enable Connected in the Notification Manager
  1. From the app drawer, tap Settings.
  2. Tap Notification Manager.
  3. Select Notify for Connected to receive push notifications.
Huawei Honor 8
Step 1: List Connected as a protected app
  1. From the app drawer, tap Settings.
  2. Tap Advanced Settings.
  3. Tap Battery Manager.
  4. Tap Protected apps (or Close apps after screen lock).
  5. Toggle Connected to enable.
Step 2: Allow notifications from Connected
    From the app drawer, tap Settings. Select the Notification Panel & Status Bar. Tap Notification Center and find Connected. Ensure that Allow Notifications and Priority Display are active.
Huawei P8 lite
Step 1: Enable Connected to run at startup
    From the app drawer, tap Phone Manager. Swipe left and tap Startup Manager. Tap Connected and ensure that it's set to run automatically at system startup.
Step 2: Allow notifications from Connected
  1. From the app drawer, tap Phone Manager.
  2. Swipe left and tap Notification Manager.
  3. Tap Rules and ensure that Connected is set up to send notifications to the notification panel. Check if any other
  4. settings in this view may be blocking notifications.
Huawei Mate 8 & Huawei Nova Plus
  1. Ensure that Connected is exempt from your device's battery optimization features:
  2. From the app drawer, tap Settings.
  3. Tap Advanced Settings.
  4. Tap Battery Manager.
  5. Tap Protected apps.
  6. Toggle Connected to enable.
Huawei P20 & P30
  1. From the app drawer, tap Settings.
  2. Tap Apps.
  3. Tap Connected.
  4. Select Power usage, followed by App launch.
  5. Toggle Manage automatically to Off.
  6. Then, toggle Auto-launch, Secondary launch, and Run in Background to On.
LeEco/LeTV
Step 1: Enable Connected to run at startup
  1. From the app drawer, tap Settings.
  2. Tap Permissions.
  3. Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you'll see You've enabled [x] apps to auto
  4. launch.
  5. Toggle Connected to enable.
Step 2: List Connected as a protected app
  1. From the app drawer, tap Settings.
  2. Select Battery, then tap Power saving management.
  3. Select App Protection.
  4. Toggle Connected to enable.
  5. Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow
  6. Connected notifications.
Lenovo
  1. Enable the auto-start setting for the Connected app:
  2. From the app drawer, tap Settings.
  3. Tap Power Manager.
  4. Select Background app management.
  5. Toggle Connected to Allow auto-start.
OnePlus (Android 7.0 and earlier)
  1. For versions earlier than Android 8.0 Oreo, ensure that Connected is set to auto-launch:
  2. From the app drawer, tap Settings.
  3. Tap Apps.
  4. Tap the gear icon in the top right.
  5. Select App Autolaunch.
  6. Toggle Connected to enable.
OnePlus (Android 8.0 and later)
Step 1: Check that app storage is set to clear normally
  1. From the app drawer, tap Settings.
  2. Tap Advanced.
  3. Select Recent apps management.
  4. Ensure that Normal clear is enabled.
OPPO
Step 1: List Connected as a protected app
  1. From the app drawer, tap Settings.
  2. Tap Advanced Settings.
  3. Tap Battery Manager, then Protected Apps.
  4. Toggle Connected to enable protection.
Step 2: Allow notifications from Connected
  1. From the app drawer, tap Settings.
  2. Tap Notification Panel & Status Bar.
  3. Tap Notification Center.
  4. Find Connected and activate allow notifications and priority display.
Step 3: Add Connected to start up manager
  1. Open the Security app.
  2. Select Privacy Permissions, then Start up manager.
  3. Find Connected and ensure this setting is enabled.
Samsung
Prioritize notifications from Connected
For Android 8 Devices
  1. From the device drawer/shade, tap Settings.
  2. Tap Apps.
  3. Select Connected.
  4. Under App Setting, tap Notifications.
  5. Select Messages & Mentions.
  6. Select Do Not Disturb Custom Exception.
For Android 9 Devices
  1. From the device drawer/shade, tap Settings.
  2. Tap Apps.
  3. Select Connected.
  4. Under App Setting, tap Notifications.
  5. Select Messages & Mentions, then Advanced.
  6. Select Do Not Disturb Custom Exception.
Xiaomi
Step 1: Check that Connected is given permission to autostart
  1. From the app drawer, tap Security.
  2. Tap Permissions.
  3. Tap Autostart.
  4. Toggle Connected to enable.
Step 2: Ignore battery restrictions for Connected
  1. From the device drawer/shade, tap Settings.
  2. Select Manage Apps’ Battery Usage.
  3. Tap Apps.
  4. Tap Connected, then tap No Restrictions.
Step 3: Allow notifications from Connected
  1. From the device drawer/shade, tap Settings.
  2. Select App Notifications.
  3. Tap Connected.
  4. Toggle on Set as priority.

23. What is Data sharing?

Data sharing is a setting that helps you control whether or not to share your data with your circles at any time. There are two data sharing buttons, one is an account-level button; disabling it will prevent any and all of your data from being shared with any of your circles. The other one is a circle-level button that you can toggle to start or stop sharing your data with a specific circle.

24. How can I find a lost phone?

To find a lost phone, it has to have the Connected app installed, with an already logged in account. Ask someone that is in the same circle as you to open the main screen, pull up the drawer from the bottom, tap on the name of the account logged into the lost device, then tap the ringing-device icon.

WARNING: Make sure not to log into another mobile device using the same account as the one that was used on the lost phone, this will log the lost phone out of the account.

Also, keep in mind that if the device is out of battery, or doesn’t have an internet connection, then it will not ring, and you will not be able to see its location.

25. How do I change my username or profile picture?

In the settings screen, select Edit Personal Info, then tap Account Details, now type your preferred name in the Display name box, or tap the image to change it by choosing from your gallery or taking a new picture using the camera. When you're done, tap the save button.

26. How do I change my circle name or its picture?

Head to Settings, then under Circles tap your circle's name, and then tap Edit, located at the top right. Now you can change the name and the picture of your circle, then press save.

If you don't see the Edit button, then you are not an admin or owner of this circle, and thus, you can not change the circle's name.

27. How do I change a place’s location, name, icon, or radius?

To change the location, name, icon, or radius of a place, open the places screen, tap the gear icon near the place you want to edit, then change the location by tapping anywhere on the map, or entering an address in the address bar at the top. When you're done, tap Next, you can then change the place name, icon, and radius. When you are done, tap Save to finish editing the place.

You can also edit a place from the map view. Just tap the place marker, then tap Edit Place.

28. Can places work anywhere in the world?

Places can be added in any location, and wherever you are. You’ll be notified if any circle member enters or leaves that place.

29. Why can I not add any more places?

If you have a free circle, there is a limit to the number of places that you can add. To add more places, you have to purchase a subscription for that circle. Only one person in the circle has to subscribe for all members to have premium features unlocked. If you already have a subscription in that circle, try restarting the app, if that doesn’t work, please contact our support team.

30. How do I change the unit of measurement?

To switch the unit of distance measurement between miles and kilometers, go to Settings, tap Distance Unit, then choose your preferred unit.

31. Why can’t I see someone’s location or info?

If you cannot see the information (location, address, battery level, etc.) of a circle member, that means that they have never shared their data in that circle. If you think there is a mistake in the info displayed or their data is in fact available to someone else in the same circle, but is not visible to you, please contact our support team.

32. I forgot what method I used to log in to the app, How can I know?

To view your email or phone number which you used for login, head to the settings screen, then tap Edit Personal Info, your login info will appear under the login methods listed.

33. How much will Connected affect my device’s battery?

Connected ’s team spent a large effort on optimizing the battery usage of the app, battery draining depends on how frequent you go on drives and walks. You should expect an unnoticeable amount of battery drain in your daily usage if you choose to install our app; however, If you do notice abnormal battery usage, please contact our support team.

34. Why is the app telling me I have stopped sharing my location

In some instances, turning on Battery Saving will turn off the location service of the device, resulting in our app not receiving your location anymore. Make sure to turn off battery saving if you want to share your location with your circle members.

You can also take various measures to improve location accuracy.

35. How can I get the most accurate location updates?

For you to have the best experience in the app, all participants in your group must have the Location service turned on, and if they have an accuracy mode option available on their phone, they should choose the High Accuracy option.

Turning your device's WiFi on, even if you’re not connected to a WiFi network, helps improve your location accuracy; as your device uses the WiFi sensor to locate nearby WiFi base stations and narrows down your exact location based on that information, this helps a lot when you’re in the bounds of a building, if you have your WiFi turned off, your location may be inaccurate.

Keeping the app open improves your location’s accuracy compared to when the app is running in the background.

Make sure NOT to set any background restriction NOR battery optimization setting from your phone on the app, this can greatly decrease the accuracy of the location, and prevent the app from running in the background sometimes.

Having a low battery charge (20% or less) will either prevent or delay the app from sharing your data with your family, make sure to always have a higher percentage than 20% if you want your family to see your latest updates.

Recommended Settings for Android phones:

From your phone’s settings, go to the Apps section, choose the Connected app, tap Battery, and make sure the Allow background activity option is enabled, while Optimize battery usage should be Not optimized.

Now press back, and make sure Notifications are allowed, Notifications keep you up to date with your group members’ location updates, place updates, driving alerts, help requests and more.

From the same screen that you entered Notifications from, select permissions, and allow the app to use those permissions.

Again, from that same screen, above the Battery option, tap Mobile data, and make sure Allow background data usage is enabled, it is also recommended to enable Allow app while Data saver on.

36. Can I edit my history?

Changing the history is not possible.

37. How do I remove people from my circle?

Head to Settings, then under Circles, tap your circle's name, then tap the manage members icon next to Circle Participants, in the screen that shows up, tap then Remove button on the member you want to remove from your circle.

38. How can I delete my history?

If you leave a circle, other members in that circle will no longer be able to see your history until you join the same circle back again.

If the circle was deleted, then the history of all of its members will be irreversibly deleted.

You can also completely delete all of your history in all circles by deleting you account.

39. How do I leave a circle?

Head to Settings, then under Circles, tap your circle's name, then tap the Leave circle button. You will be prompted for confirmation. press continue if you are sure you want to leave the circle.

40. How do I delete a place?

To delete a place, open the places screen, tap the gear icon near the place you want to delete, then tap Delete. You will be prompted for confirmation. Tap DELETE if you are sure you want to delete the place

You can also delete a place from the map view. Just tap the place marker, tap Edit Place, then tap Delete.

41. How do I delete a circle?

Head to Settings, then under Circles, tap your circle's name, then tap the Delete circle button. You will be prompted for confirmation. press DELETE if you are sure you want to delete the circle.

Please note that this will irreversibly delete all your circle data, including the history of all of its members.

If you don't see the Delete circle button, then you are not the owner or an admin of this circle, and thus, can not delete it.

42. How do I cancel my subscription?

To cancel a subscription, go to your respective device’s store and follow their instructions.

If you have an Android device, go to the Google Play subscriptions page to manage your subscriptions.

Please note that simply uninstalling the app or deleting the circle will NOT cancel your subscriptions.

Connected does not have access to your payment method information (credit card number, etc..), therefore; Connected cannot provide any refunds. For any refund requests, please contact the app store that you purchased your subscription from.

43. Can I delete my account?

To delete your account, head to the settings screen, select Edit Personal Info and tap Delete Account.

Please note that deleting your account will delete all your history, and end your membership in all joined circles.

44. What are Connected’s Terms of Use?

Please take a look at the latest version of our Terms of Use.

45. What is Connected’s Privacy Policy?

Please take a look at the latest version of our Privacy Policy.


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